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Call 01315169278. Links Dental Practice, 101 Whitehouse Loan, Edinburgh EH9 1AT, United Kingdom

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Links Dental Practice

Telephone: 0131 516 4390

info@linksdentalpractice.co.uk

Links Dental Practice, 101 Whitehouse Loan, Edinburgh EH9 1AT, United Kingdom

Practice Owner

Mark Skimming

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Complaints policy
  • Privacy notice

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to informaation, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Ready to
transform
your smile?

Discover more about how Links Dental Practice can help to transform your smile and your confidence. Request a Complimentary Consultation with your Smile Advisor today!

Google Rating
4.8
Based on 167 reviews
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Our lovely patients

Check Out Our Latest Patient Reviews

4.8
Based on 167 reviews
I had my first 2 fillings this week with dentist Sam Lockhart. I was worried they would hurt as I've never had any procedures done - I can honestly say there was zero pain and it was a great experience. I'll never be worried about dental work again. Thank you!
Kim W.
Kim W.
I've only had 2 courses of treatment so far from Jasmine but have found her to be friendly, efficient and informative. She conducts her business very professionally but with a very good 'bedside manner', thus making the patient feel relaxed and confident. A very positive experience so far with my new dentist - keep up the good work!I originally posted the above about a year ago but can now confirm (having had several courses of treatment) that Jasmine has lived up to my expectations and initial assessment. She is a very good dentist, has a great reassuring manner and I have great respect for her. Jasmine and Bethany are a very good team, conducting business in an efficient and friendly way. All good!
Ken M.
Ken M.
Ed is the best dentist that I’ve ever had and I’ve had many after being given Tetracycline as a child which took the enamel from my adult teeth. He is very sympathetic to those people who are scared of the needle and drill. He works fast and efficiently whilst still allowing the patient to rest. I really can’t fault anything. He explains every procedure and helps you to make an informed decision which is best for you. He truly is the best.
Sue V.
Sue V.
My new dentist Jasmine wss friendly and welcoming.She took great trouble to check all my teeth (gently) and showed me them on a screen(fascinating) whilst explaining the work which needed to be done.Because I could clearly see my teeth..this all made sense to me.While lying back in the dentist's chair i also enjoyed watching a gorgeous travel film of Italy (no sound) which was v relaxing.I would highly recommend.
Ali O.
Ali O.
I have been attending Ed and April's practice - Links Dental Practice, for many years, both as an NHS and private patient and have always been happy and satisfied with the attention and procedures I received. I have always been well looked after and even today they were able to take me for an emergency appointment, having only called them this morning. Great 5 star service always.
Julie A.
Julie A.
Jasmine made a lovely job of my crown. She was both friendly and professional. I always felt I was in capable hands and she explained each stage of the process and what I could expect. Very happy.
Hilary F.
Hilary F.
I was initially sceptical about signing up for regular visitsto the dental hygeinist but am now an enthusiastic convert. Moon goes the extra mile, explaining clearly whats going on, taking the necessary action and then focussing on making my teeth look less grotty. Worth every penny.
Mary P.
Mary P.
A very pleasurable visit. (esp. to a dentist). Treatment was courteous and highly professional. Reception was friendly and appointment timing was spot on.
ian D.
ian D.
Been using these guys for best part of 40 years. Brilliant place, same dentist for the whole time. Recently changed from NHS to private but still great with Edward Ross.
David W.
David W.
I finished my teeth alignment with Dr. Jasmine today. I am so excited to see my teeth neat and aligned, and everything goes smoothly where they are supposed to be. I would like to express my biggest thanks to Dr. Jasmine who is diligent, professional and highly experienced in her expertise. She is also a kind and patient dentist that kept track on all the details at every stage of my treatment. I also appreciate all the help and care from the whole team. Many thanks to Shufan and all the members on the reception who always contacted me on time to keep track on the treatment. Thanks to all of them, I finally got my biggest smile again with my aligned teeth. Hope the work of the whole team is going on well.
Yuanxin C.
Yuanxin C.
I had an appointment with Dr. Moon-- It was a pain free experience, excellent quality of service, and I can't recommend her enough. I'm so so grateful, thanks a lot!
Anjali S.
Anjali S.
Had dental treatment with Jasmine and she was fantastic. Warm, professional and exceptional care. Would definitely recommend her to anyone, you'll be in good hands
T F.
T F.
I have had some minor treatment recently with Dr Sam Lockhart, and I can't praise him enough for being such a wonderful, skilled dentist. He always takes time to explain what he is doing and my treatment was genuinely pain free. It's great to have a dentist you feel safe with.Sammy his dental assistant was also very good. Thanks to you both!Juliet
Dougie&Jules D.
Dougie&Jules D.
I want to extend my sincerest thanks to Sam Lockhart (supremely decent, gifted dentist), Sammy (trainee assistant who is better than most trained assistants and with a truly caring approach to her profession) and the lovely receptionist from Asturias. You chaps saved my Christmas. We never met before and we may never meet again, but this was the most positively unforgettable visit to a dental surgery I have ever had in more than sixty years. I salute you. Merry Christmas and all the very best for 2024.
Tearlach Mac an T.
Tearlach Mac an T.
Friendly staff, procedures are well explained before carried out and the treatment process is transparent, delivered with care and good amount of communication
Friankie L
Friankie L
Very good experience! Everyone in the practice is really friendly and nice!They will do everything to make the visit comfortable and relaxed.I felt listened too, everything was explained and they all felt really professional.Sam Lockhart and Sammy were great looking after me at my appointment and made the whole visit nice!Moon Kazi the hygienist was also very good and took time to explain things to me and answer questions!This is definitely a practice I'd recommend especially for those who are afraid of the dentist like me!
Juliette G.
Juliette G.
I've just had a very helpful appointment with Shiona and Kirsty, and a few days before that with Moon Kazi. They are all really excellent, both with treatments and with very helpful information and advice. I feel lucky to be in their care.
Kate T.
Kate T.
I went to Links Dental Practice for help, as for many years I was scared of dentists and my teeth were in very bad condition. I had a very friendly chat with Louise and on the same day I met Sam Lockhart. He is an amazing dentist with a great approach to patients. He made me feel comfortable and we arranged the process of fixing my smile. During every visit I was completely informed of what the plan was and what was going on, all procedures were painless. Sam Lockhart and his assistant Sammie are the best you can get. I would recommend them to everyone.Big THANK YOU for your help, you are the best.
Zbyszek L.
Zbyszek L.
Excellent service from dentist Shiona and assistant Kirsty ! Hygienist Moon superb and Lisa. Front desk Jean also most helpful. Woukd highly recommend this practise! My teeth look and feel different and ten years younger! Jenny harper
Jenny H.
Jenny H.
I was not looking forward to getting 3 teeth out and was very anxious about the forthcoming pain, however I never felt a thing, cant believe how easy it was. A big thanks to Mr Ross and his team.
gordon W.
gordon W.
I have been going to Links Dental Practice for over 20 years... excellent dentist. Edward Ross is so informative about everything that has to be done. My recent Root Canal treatment was made 99% pain and stress free due to Mr Ross and his assistance's calm, informative and gentle approach. thank you
Tinker F.
Tinker F.
Always a pleasure to see Dr Ross and get reassurance as well as guidance about how to keep my gum problems under control. Fabulous care from the hygenist as well. Highly recommended
Philippa S.
Philippa S.
My relationship with my dentist is very good - I trust her to provide the best possible treatment for my problems. She is also very punctual, I never have to wait for longer than 5-10mins to get treated.
Roxana
Roxana
Wonderful practice Mr Ross is a wonderful dentist and makes you feel comfortable with him.He has also been my dentist for many years and I am so grateful to him. Great practice.
Gordon B.
Gordon B.
I have been with this practice many years and have had excellent service. Being in Denplan I was given all the treatment I have needed. The only problem was in lock down due to the restrictions on dentists, but that is the fault of the Scottish Government and not the practice.
Elizabeth F.
Elizabeth F.
Without a doubt the best dental practice I've been to. Dr Sam Lockhart and Claire were genuinely excellent. They were aware of me being a nervous patient, they didn't rush and explained everything along the way for a tooth filling 🦷 The whole process was smooth and pain free, they first use a numbing gel, then the actual local anaesthetic so you don't get the pain of injecting the anesthetic in the first place. They were happy to play music in the room to distract me from the drilling which was really helpful. As a private practice, they can be expensive, but for someone like myself who is nervous who avoided dentists for sometime, it's worth paying to get the attention and care. Overall, I strongly recommend them.
nuric
nuric
I am so lucky to have found this practice for my Invisalign treatment, bonding, whitening, and overall dental care! Dr Sam and Nurse Claire made me feel very comfortable and relaxed during our appointments, and were very thorough in explaining the procedures to me. They were also extremely patient, kind, and helped with so many other services and dental advice unrelated to my treatment! Everyone in the reception was also very warm and welcoming, and going to the dentist became a highlight of my day. The clinic was also visibly very hygienic and professional. The end product was beautiful, and I'm very happy with my smile now!
Thondari W.
Thondari W.
Had a warm and wonderful experience under Sam and Claire’s expert-ease.great professionals and even greater human beings thank you both for my perfect smile.
Russell C.
Russell C.
This is a first class practice. Jasmine has demonstrated through her calm, friendly and intelligent approach that pain free dentistry can be achieved, allowing me to be relaxed with certain, more difficult procedures.The practice is a modern and relaxing environment with friendly and helpful reception staff. I actually enjoy going to the dentist now!
Vivien D.
Vivien D.
Sam and Claire, as always, very efficient and professional but ready for a laugh 😊 Treatment options are always discussed and I know what my choices may be with my very tricky dental problems. Treatment has always been pain free. Today, I had an extra long appointment time and there was the option of choosing two items to ease my time in the chair. I chose the warm neck pad and the back massager. The neck pad was so warming, comforting and relaxing. The back massager, was doing the job but I found it noisy and distracting {perhaps not helped by my hearing aids} and I felt that I didn't want anything to be distracting Sam and Claire, especially Sam whose head was obviously quite near. 😊 I'd rather listen to the music 😊 However, others may find it useful.
Sandra M.
Sandra M.
I had a particularly complex situation due to some current treatment and Sam did a fantastic job with my teeth. Incredibly knowledgeable and comforting about the procedures. I really appreciated a very detailed email about potential options and the pros and cons. Superb experience for a horrible tooth accident. Thank you!
Katherine C.
Katherine C.
I’d like to thank & acknowledge Sam & Claire for their excellent pain free service. Sam replaced a deep filling & his care & attention to detail was clearly evident when I ran my tongue over the filling. No rough edges, no pain & really well sculpted new tooth. I’ll going to look after this one! Thanks Stuart A
Stuarts P.
Stuarts P.
Recently joined links dental practice after many years at a different dentist.Sam has been brilliant. Very friendly and professional. I've been really impressed by the service.All the staff at Links dental have been very friendly and helpful. Highly recommend this place.
Angus M.
Angus M.
Sam and Claire were both fantastic. If I could give them more stars I would. It was a pain free and stress free experience. Everything was explained and I was reassured throughout the process. Really lovely receptionist staff too who are always really kind and welcoming. Thank you all very much. Laura
Laura M
Laura M
This place has totally changed my mindset when it comes to going to the dentist! I can honestly say I felt ZERO pain.I am a very nervous and anxious person when it comes to the dentist, especially when it comes to needles. My dentist (Sam) and nurse (Claire) were very accommodating and respectful of my nerves and anxiety. They took things at a pace I was comfortable with, explained what they were doing and why, and made me feel relaxed.I am now getting back on top of my dental care and have regained my confidence to smile without covering my mouth.
Christopher K.
Christopher K.
Great dentists - every visit I am greated by friendly and helpful staff. I recently got teeth whitened there and results are great - which has increased my confidence in my smile.
Mary Turner T.
Mary Turner T.
I have always been comfortable, and reassured, any time I have been to the surgery. Have never had a bad experience in over 20 years of attending. Would definitely recommend Mr Ross to anyone!
Shari G.
Shari G.
Highly satisfactory. The manner in which my treatment was delivered was considerate, reassuring and highly professional. I was informed regularly about the progress of the treatment and great care was taken to avoid any pain.I would highly recomend Links Dental Practice to any prospective patient.James Aitken
James A.
James A.
I have just had my new crown fitted by Jasmine. I am delighted with the final result. All of the procedures were painless and carried out in a calm, relaxed atmosphere.Jasmine and Lauryn were thoughtful and friendly which put me at my ease.Thank you very much.
Averyl N.
Averyl N.
Mr Ross has just done a beautiful job on my teeth today. I have been a patient of his for over 30 years and he never disappoints. He is so gentle and caring. He spent a long time getting my front teeth just right.
Elaine B.
Elaine B.
This is one of the best dentists that I have been too.After having a few scary experiences elsewhere I'm extremely nervous about attending dental appointments but Sam was fantastic at putting my mind at ease and talking me through everything step by step. I even returned for my follow up appointment without running away.Many thanks for Sam and Claires patience and restoring my faith in coming back to the dentist.I'm not the easiest person when I'm nervous so well done on doing a fantastic job.I'll be back.
Helen M.
Helen M.
Hate to say it but Dr Sam is the best!!!! but am biased I know. He has spent hours doing very awkward and tricky treatments in my mouth..and I just sit there totally relaxed knowing he is working gently and efficiently on my mouth and transforming my smile, so I now dare smile!! Am full of confidence and almost look forward to going to the dentist!!!!! He and Claire work seamlessly together too. Thank you!
M.A. H.
M.A. H.
My recent visit to Links Dental Practice was a very relaxed and stress-free experience. They were able fit me in at short notice to fix my chipped tooth. Dr Jasmine Tolat and nurse Lauryn were very reassuring and accommodating, and were able to repair my tooth there and then. The process was quick, easy, and pain-free from start to finish. I thoroughly recommend Links Dental Practice and their wonderful staff to anyone in need of dental care.
Ewan B.
Ewan B.
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Links Dental Practice

Links Dental Practice, 101 Whitehouse Loan, Edinburgh EH9 1AT, United Kingdom

Providing *Pain Free Dentistry In Edinburgh

Telephone: 01315169278

Email: info@linksdentalpractice.co.uk

  • Monday 8:30am – 8:30pm
  • Tuesday 8:30am – 8:30pm
  • Wednesday 8:30am – 5:30pm
  • Thursday 8:30am – 5:30pm
  • Friday 8:30am – 5:00pm
  • Saturday (alternate) 9:00am – 1:00pm